At Emirati Go, customer satisfaction is our priority.
Please read our Refund and Returns Policy carefully before placing an order.
Order Cancellation
- If you cancel your order after payment, a 15% cancellation fee will be charged.
- This fee covers the processing, manufacturing, packaging, and shipping planning that begins immediately after your order is confirmed.
- Cancellation requests must be submitted as soon as possible by contacting our customer support team.
Returns and Exchanges
- Products can be returned only if they are damaged, defective, or incorrect upon delivery.
- Return requests must be made within 48 hours after receiving the product.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Please provide photos/videos of the damaged or incorrect product when requesting a return.
Non-Returnable Items
- Customized or special-order products are non-returnable unless they arrive damaged or defective.
- Products imported from other countries on customer request are also non-returnable unless faulty.
Refund Process
- Once your return is approved and the product is received back, we will process your refund.
- Refunds will be made to your original payment method within 7 to 14 working days.
- Please note, shipping charges (if any) are non-refundable.
Important Notes
- Products that are returned damaged (not due to shipping) or used will not be eligible for a refund.
- If the returned item does not meet the conditions above, Emirati Go reserves the right to reject the return or apply additional charges.
For any questions regarding refunds and returns, please contact us through our Contact page or WhatsApp support. We are here to help!